Terms & Conditions
Please read these terms carefully before placing your order with Stanley's Bakery
Order Lead Time
Orders require at least 48 hours' notice. This may change based on how busy we are.
Delivery Information
Deliveries are made between 8am–6pm. If you're not home, the driver will wait 10 minutes before returning the order to our store in Cosmo City. No redeliveries. Delivery fees are non-refundable.
Delivery Radius & Cost
Delivery is available within a 50km radius, with a tiered fee based on distance. While your delivery date is guaranteed, we can't promise an exact time.
Collections
Collection orders are ready by 9am. Please collect within 24 hours or your order will be discarded without a refund.
Cancellations & Refunds
Cancel more than 48 hours in advance for a full refund minus a 10% admin fee. No refunds for cancellations under 24 hours. Refunds take up to 3 business days.
After Delivery/Collection
We are not liable for any damage once the cake leaves our store. Cakes must be transported flat, kept cool, and handled with care.
Post-Damage Fixes
If we agree to repair a damaged cake, labour & ingredient costs will apply.
Collection Refusal
We may withhold orders if your transport method is unsafe, until you arrange an alternative.
Allergens
Products may contain milk, wheat, nuts, edible flowers, etc. We take no responsibility for allergic reactions.
Storage
Store cakes in a cool, dry place. Best within 3 days. Leftovers in sealed containers. Do not refrigerate; freezing is fine for up to 2 weeks.
Product Variation
Actual products may slightly differ from online images.
Complaints
Report within 48 hours. For full refunds, return the item to us in its original state within 24 hours. No collections for complaints.
Privacy
We follow POPIA to keep your info safe and confidential. Only essential data is collected for service purposes.
Marketing Communication
You may opt out of our promotional emails at any time.
Cookies
We use cookies to improve your online experience. These don't store personal info but help us enhance site performance and marketing.
Consent
By using our website, you agree to our use of cookies and personal information as stated.
Refund Fee
All refunds carry a 10% admin fee, unless caused by a mistake or quality issue on our part.
Last Updated: January 2024
For questions about these terms, please contact us at orders@stanleysbakery.co.za